Booking & Payment
You can contact us via email, telephone, or chat with us directly on our website to get more information but the fastest way to contact us is via the hotline. We will send all information for your booking to your email and require you to provide some information. You must do a deposit by bank transfer. After we receive the payment for deposit, we will keep the reservation for you. The remaining amount can be paid on the day of the tour.
Yes, after confirming by phone, we will send an email for the booking confirmation which also includes all payment information. You have to deposit an amount of total value as discussed by bank transfer.
In case of last minute booking, we may agree customers pay by cash on the day of the tour, but we cannot guarantee services for all cases.
For cancellation made more than 7 days prior to tour commencement: Full refund
For cancellation made between 2 and 7 days prior to tour commencement: charge 50%/total price
For cancellation made within 2 days prior to tour commencement: 100%/ total price.
To ensure your insurance benefits, you need to provide us these information: full name, nationality, gender, year of birth, address in the prescribed form by the authorized port before embarkation.
Besides that you have to provide those following information below:
+ Special request for food such as vegetarian, vegan, diet food, food allergies
+ Pick up point: Hotel name, hotel address, room number
+ Phone number (if any) or email address.
Others
Boats are safe for most people including children. Children should be 2 years old or older to ensure they can wear life jackets.
Elderly or disabled people may have difficulty in getting on and off the boat. In this case, there should be advance notice so that we have the best preparation and support.
The boat is very opened, most of the customers are very happy and enjoy the trip. However, few customers may be dizzy, in this case, please inform to tour guide immediately for more assistance or we can arrange other options to take guests to the road (Guests will pay for this cost).
For group tour, we use 12 seats speed boat (maximum 7 passengers) and 24 seats speed boat (maximum 15 passengers) depend on the number of passengers per day.
For private tours, please choose the boat and see more information at…